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FAQ - Frequently Asked Question
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Question:
What is HTFC/CGI responsible for processing?

Answer:
HTFC/CGI processing responsibilites: 
  • Monthly HAP Vouchers and Special Claims
  • Responses to discrepancies on monthly vouchers
  • Section 8 Contract Opt Out Notification
  • Rent Increase requests/budgets
  • HAP Contract Renewal Requests
  • Tenant inquiries/complaints/ health and safety (fire, storm, damage, phone, etc.)
  • Monitor REAC Physical Inspection results including EH&S findings
  • Management/Occupancy/Fair Housing Review responses
  • Requests for information related to the payment of a specific voucher
CGI • 100 Great Oaks Blvd. • Suite 120 • Albany • New York • 12203 • Tel (518) 218-7700 • Fax (518) 218-7800 Contact Center • 1 (866) 641-7901
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